ICT Support

Your browser cache needs to be cleared. Please refer below for instructions for your specific browser:

• Chrome
• Firefox
• Firefox (Mac)
• Safari
• Mobile Devices (IOS / Android)

Please visit Learn, click Learn only login and enter the details provided by your lecturer.  

Office 365 installation guide for students
Microsoft Office should only be installed on devices that you personally own.

In cases where Office 2016 or above was installed the previous install would need to be removed before a fresh install could be completed successfully. If an older version of Office such as 2007 was installed Office 365 will install and run in tandem with the old install. Please refer to this Microsoft knowledge article for additional information.
You may encounter installation or removal errors. We suggest downloading, installing and running the Support and Recovery Assistant for wizard driven troubleshooting/self-assistance.

Online versions of Office allow document creation and editing directly in your web browser. Visit the TAFE SA Portal and click 'Office 365'. Log in with your TAFE SA email address and password. Documents save in your TAFE SA provided OneDrive, also accessible from Office 365. 

The TAFE SA Software Webstore has a variety of discounted software available for students to purchase. TAFE SA accepts no responsibility for software installed on any home device. TAFE SA will not offer any support if these software products are installed on your home devices. To purchase from the store registration is required.

• Apple – Account creation and eligibility validation required
• Lenovo -  Eligibility validation required
• Microsoft - Eligibility validation required

When trying to sign in after starting an office application it loops back to the sign-in screen. This is caused by a caching issue in Safari. Please close all office application that are open and clear your safari cache.
Try starting one of the office applications and retry the activation process.  

Please refer to the table below:

Application	Windows	Macintosh
Access	✔	☓
Excel	✔	✔
OneDrive	✔	☓
OneNote	✔	✔
Outlook	✔	✔
PowerPoint	✔	✔
Publisher	✔	☓
Skype for Business	✔	✔
Teams	✔	✔
Word	✔	✔

The following browsers are supported:

(Collaborate only supports the most recent two stable channel releases of browsers. If you are experiencing issues we recommended updating your browser to a supported version.)

 Google Chrome (recommended)
 Firefox
Safari (Macintosh)
 Edge (chromium based)

Non supported Browsers:
  Edge (non chromium)
 Internet Explorer

Installation reference guides
How to Install Google Chrome on a Macintosh
How to Install Google Chrome for Windows

This version of Windows only allows applications published from the Windows store to be installed. At present Chrome or Chromium Edge are not available in the store. You will need to use an alternative device to successfully join and interact with your class. 

This generally occurs in cases where the camera\microphone is accidentally blocked. On first connect to any session you are asked to allow access to the camera and microphone. If block is accidentally clicked this can be changed later in the browser privacy settings. Please ensure you are using a supported web browser. We recommend Google Chrome. 
Please refer below for how to check these settings: 

• Chrome
• Safari
• Firefox

This is a commonly reported issue when using Edge. Edge is not a supported browser for collaborate.
Please confirm you are using Google Chrome and not Edge .
If you have connected to your session in Edge please exit the session and rejoin using Chrome.

Please check your sound defaults and ensure that your sound is up. On a Macintosh - go to Apple > System Preferences > Sound On a Windows computer go to Control Panel > Hardware and Sound > Sound or search for Sound and select Sound from the Control Panel in the search menu.

This error means that the connection has been blocked. This can be caused by:

• Browser extension\content filter application such as net nanny
• Web filtering (work networks)
• Firewalls

Additional information:

• J10 or J 11 troubleshooting
• Home networking troubleshooting   

Popups are blocked in your browser. For Chrome icon will show to right of address bar indicating the popup has been blocked.

Click icon and click always allow op ups. Restart Chrome to apply.

Your session has disconnected and not been able to re-establish the connection. Please close the tab and click on the join link again to re-join your session. Reach out to your lecturer if you are still not able to connect.

You can join a Skype for business session even if you do not have the software installed. On the invite from your lecturer you will see 2 join links. One says “join Skype meeting” and the second one says “Try Skype Web App”. Please click on the “Try Skype web App” link if you do not have the Skype for Business client installed.   

 

Additional support information including short connection how to videos for each browser type are here.

No, you have the option of using the web version of the Skype for Business client or install the full client.

Additional support information including short connection how to videos for each browser type and installation guides for Mac and Windows can be found here.

No, the Skype for business desktop client or web app must be used.

Additional support information including short connection how to videos for each browser type are here.

Please refer to this link from Microsoft which describes the process for the Web app and full client.  

This button will only be present if you have the role of presenter. If you do not have this role your lecturer can change your role to presenter. After doing so the icon will be present.

To change your camera, speakers or mic, click the ellipsis (…) and then Meeting Options.

Click the Chat Bubble to open up the chat window.  

Start typing in chat box and push enter to send your message.