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Apply a Community Development Framework (Community Services)

AQF: Certificate III, Certificate IV
Industry: Community Care and Welfare
National Code: CHCCD12D
ISBN:978-1-86506-627-1
On completion of this unit students will be able to Operate within a Community Development Framework, Work with Individuals and Groups to achieve Community Development Outcomes, Address Individual Issues Arising when Working within a Community Development Framework and Work Effectively with Diversity in the Community.This unit of competency gives background and underpinning knowledge of community development as a concept and process. In addition, skills and a range of methods required for working within a community development framework are explored in both the study environment and a practical setting.
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Apply Skills in Risk Management (Community Services)

AQF: Certificate III
Industry: Community Care and Welfare
National Code: None specified
ISBN:978-1-86506-901-2
This unit of competency focuses on the skills and knowledge required by workers to identify, analyse and respond to risk events. It also discusses strategies for managing risk – for maximising the results of positive events and minimizing the consequences of adverse events. Finally, we discuss the review of the risk management plan and recording of lessons to be learned from following through the risk management cycle. The learning materials consist of three topics. At the end of each section, there are activities that you will need to complete as part of your assessment. There are also a number of activities that will need to be submitted to your supervisor for assessment.
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Australian Career Development Studies Companion

AQF: Certificate III
Industry: Community Care and Welfare
ISBN:978-1-86506-811-4
Australian Career Development Studies (ACDS) is an exciting new initiative developed by DEST. The aim of ACDS is to broaden access to career development learning activities for individuals (of all ages and levels of experience), organisations and those working in the field of career development. The ACDS 2 program is an opportunity to take some of the key concepts and issues in career development and human resources and deepen your understanding through workshop, café-style discussion and directed reading (available as PDF files on Resources CD). ACDS 2 consists of three accredited competencies from the Certificate IV in Career Development.
Booklet + CD: $29.75 Add To Cart
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Coordinate Information Systems (Community Services)

AQF: Certificate IV
Industry: Community Care and Welfare
National Code: None specified
ISBN:978-1-86506-556-4
On completion of this module students will be able to Gather and Record Information, Supervise Processes for Collection, Use Storage and Dissemination of Information and Prepare and Present Reports.
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Coordinate Policy Development (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: CHCPOL6A
ISBN:978-1-86506-601-1
On completion of this module students will be able to Coordinate Policy Development, Monitor Organisation Policies and Provide Policy Advice.
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Coordinate Risk Management (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: PSPGOV517A
ISBN:978-1-86506-928-9
The focus of risk management has emerged as a result of cases where there has been a failure to identify or respond to risk, resulting in accident or other loss. Risk management is also an essential factor for obtaining insurance. Risk management has become a formalized approach which helps to ensure that workers and organisations are accountable for all activities and responses thereby minimizing the consequences of adverse events. Risk management can also play a role in maximising the results of positive events. This unit of competency covers coordination of risk management in the business unit/organisation. It includes maintaining infrastructure and processes, supporting staff to manage risk, facilitating risk recovery and mentoring and reviewing risk management. At the end of each section there are activities that you will need to complete as part of your assessment. There are also a number of activities that will need to be submitted to your supervisor for assessment.
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Coordinate the Provision of Services and Programs (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: CHCCS3C
ISBN:978-1-86506-667-7
On successful completion of this module students will be able to Analyse Client Needs, Provide and Review Client Service and Plan and Develop Client Service.
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Coordinate the Work Environment (Community Services)

AQF: Certificate IV
Industry: Community Care and Welfare
National Code: CHCORG6B
ISBN:978-1-86506-611-0
On completion of this module students will be able to Contribute to and Promote Effective Work Practices, Promote Effective Workplace Relations, Facilitate Work Group Activities, Develop and Implement Staffing Processes as Required and Advocate for Workplace Health and Safety and Fair Employment Practices.
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Coordinate Work (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: CHCORG23B
ISBN:978-1-86506-677-6
On completion of this unit students will be able to demonstrate Commitment to the Delivery of High Quality Services to Clients and Develop and Implement Framework for Quality Service Delivery.
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Coordinate, Implement and Monitor Leisure and Health Programs (Community Services)

AQF: Certificate IV
Industry: Community Care and Welfare
National Code: CHCRH4B
ISBN:978-1-86506-681-3
On completion of this unit students will be able to Gather and Record Detailed Information about Clients, Facilitate the Design of Programs, Co-ordinate the Implementation of Programs and Monitor and Evaluate Program.
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Develop and Implement Community Programs (Community Services)

AQF: Certificate IV
Industry: Community Care and Welfare
National Code: CHCCD4C
ISBN:978-1-86506-546-5
On completion of this unit students  will be able to Develop Program Parameters, Design Programs with the Community, Implement Programs and Evaluate Programs.
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Develop and Implement Policy (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: CHCPOL4A
ISBN:978-1-86506-557-1
On completion of this module students will be able to Research and Consult with others to Develop Policies, Test Draft Policies, Develop Policy Materials and Implement and Review Policies.
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Develop Leisure and Recreation Programs for Clients with Special Needs (Community Services)

AQF: Certificate IV
Industry: Community Care and Welfare
National Code: CHCRH3B
ISBN:978-1-86506-628-8
On completion of this unit of competency students will be able to Identify and Assess the Specific Requirements of Special Needs Clients in Leisure and Health Programs, Promote the Role of Leisure and Health programs in enhancing the Wellbeing of Special Needs Clients, Plan Physical Resources, Create an Environment that Fosters Participation of Special Needs Clients in Leisure and Health Programs and Manage and Develop Strategies to Meet the Requirements of Special Needs Clients Participating in Leisure and Health Programs.
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Develop New Networks (Community Services)

AQF: Advanced Diploma, Diploma
Industry: Community Care and Welfare
National Code: CHCNET3B
ISBN:978-1-86506-602-8
On completion of this module students will be able to Develop and Maintain Appropriate Networks and Reflect Social and Cultural Awareness in Developing and Maintaining Networks.
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Develop, Implement and Promote Effective Communication Techniques (Community Services)

AQF: Advanced Diploma, Diploma
Industry: Community Care and Welfare
National Code: CHCCOM4B
ISBN:978-1-86506-547-2
On completion of this module students will be able to Contribute to the Development of Effective Communication Strategies, Represent the Service to a Range of Groups, Facilitate Group Discussions, Produce Written Materials and Conduct Interviews.
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Developing Community Resources (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: CHCCD5B
On completion of this module students will be able to Assess Community Resource Requirements, Develop and Acquire Resources and Facilitate Community Access to Resources.
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Employment Services - A client focus

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
National Code: None specified
ISBN:978-1-86506-886-2
The industry involves a diversity of job roles, job titles, organisations, funding arrangements, and philosophical orientations. As a starting point look at the job titles which you will be likely to encounter within the context of the employment services industry.
Learner Guide + CD: $37.75 Add To Cart
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Employment Services - Boards and management (Cluster F)

AQF: Certificate I, Certificate II, Certificate III
Industry: Business, Labour and Professional Organisations
National Code: SRXGOV004A
ISBN:978-1-86506-962-3
This learner resource represents a cluster of two competencies: 'Work effectively with the board of an organisation' and 'Manage meetings'. By combining the two competencies we are better able to maintain a fluency and remove any overlap between the two competencies. Boards of management/management committees are a key feature of most community based organisations and of many other organisations. Any organisation wishing to become a legal identity under the Incorporation Act/Associations Act must have a Board of management/management committee. In most cases the board members are volunteers, giving of their time to support and promote an organisation. People volunteer for roles for many reasons, as do board members.
Learner Guide: $29.75 Add To Cart
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Employment Services - Coaching and mentoring

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
National Code: CHCORG29A
ISBN:978-1-86506-109-2
This learner resource represents a cluster of competencies: • Reflect and improve upon professional practice • Provide mentoring support to colleagues • Provide coaching and motivation. A range of related issues and concepts, all of which orient towards developing ourselves and others including workforce development are discussed in this module.
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Employment Services - Developing strategic partnerships (Cluster C)

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
National Code: CHCNET3B
ISBN:978-1-86506-949-4
This learner resource represents a cluster of four competencies: • Develop new networks • Work with other services • Manage a service delivery in a purchaser/provider relationship with government • Develop a tender submission.  A range of related issues and concepts are discussed in this resource, all of which orient towards effective work with other services – including  developing/extending networks, accessing appropriate points of referral or cultivating strategic partnerships with government. A cluster approach is used as a way of better organising our thinking (and by extension, the ‘internal architecture’ of this learning resource). Through clustering competencies, we are able to present information in a manner that avoids duplication and offers the opportunity for a more holistic assessment process.
Learner Guide + CD: $29.75 Add To Cart
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Employment Services - Leadership in industry (Cluster D)

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
National Code: CHCORG11B
ISBN:978-1-86506-495-6
This resource encompasses two competencies from the Diploma of Employment Services: Lead and Develop Others (elective) and Develop, Implement and Promote Effective Communication Techniques (core). These competencies are combined because they have many essential elements in common: Communication Skills Working with Teams, Promotion of Self and the Individual, Supporting Staff, Representing and Promoting the Organisation.  This combination minimises the overlap in content and explores many of the areas in greater detail.
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Employment Services - Planning for employment (Cluster A)

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
National Code: CHCCAR501A
ISBN:978-1-86506-948-7
This learner resource represents a cluster of three competencies: • Provide Career Guidance • Research and Report upon Labour Market Information • Develop and Monitor Employment Plans.  A range of related issues and concepts are discussed, all of which can be characterised as foundation skills for working in the industry. These basics can be considered an "essential toolkit’’ for those working in the industry. A cluster approach is used as a way of better organising thinking (and by extension, the ‘internal architecture’ of this learner resource). Through clustering competencies, we are able to present information in a manner that avoids duplication and offers the opportunity for a more holistic assessment process.
Learner Guide + CD: $29.75 Add To Cart
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Employment Services - Relationship building (Cluster B)

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
National Code: CHCCOM3C
ISBN:978-1-86506-953-1
This learner resource represents a cluster of four competencies: • Work in the Employment Services Area • Work with Other Services • Gather and Analyse Information • Monitor Service Performance in a Purchaser/Provider Relationship with Government. By clustering competencies, we are able to present information in a manner that avoids duplication and offers the opportunity for a more holistic assessment process.
Learner Guide: $30.50 Add To Cart
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Employment Services - Strategic planning (Cluster G)

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
National Code: BSBMKG404A/CHCORG13B
ISBN:978-1-86506-952-4
This learner resource represents a cluster of two competencies: • Manage organisational and strategic business planning • Forecast market and business needs. A range of related issues and concepts are discussed, all of which orient towards strategy – planning, anticipating, forecasting and innovating. A cluster approach is used as a way of better organising our thinking (and by extension, the ‘internal architecture’ of this learning resource). By clustering competencies, we are able to present information in a manner that avoids duplication and offers the opportunity for a more holistic assessment process.
Learner Guide + CD: $29.75 Add To Cart
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Employment Services - The foundations

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
ISBN:978-1-86506-796-4
This learner resource focuses on the essentials of career development work, now and in the future. It is a basis, ‘foundation knowledge’, regardless of employment services or ‘careers’ area in which we work. This is an exciting time to be considering career development/management, whether we are career development practitioners, or individuals making choices about our own careers.
Learner Guide + CD: $34.00 Add To Cart
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Employment Services - The labour market (Cluster E)

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
National Code: CHCES401A
ISBN:978-1-86506-841-1
In this learner resource, we build on the underpinning knowledge and concepts that were discussed in detail in ‘Employment Services — Working in the Industry’, with particular focus on labour market information. Please note – it is assumed that you will have completed ‘Employment Skills — Working in the Industry’. The information and extension reading contained in that learner resource provides the underpinnings for all that is to follow — including key concepts contained in this resource. If you have not completed ‘Employment Services — Working in the Industry’, please discuss with your facilitator.
Learner Guide + CD: $31.50 Add To Cart
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Employment Services - The Work Environment

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
National Code: CHCORG5B
ISBN:978-1-86506-999-9
This module contains all of the information needed to achieve the competencies Maintain an Effective Work Environment and implement and Monitor OH & S policies and procedures for a Workplace. However additional resources are listed for your benefit. The effectiveness of the learning depends on you – how enthusiastic you are about examining your own organisation, the challenges it faces and your own values and practice. Your real learning takes place as you complete the various activities . The more effort you put into these activities, the better prepared you will be to meet the challenges of your workplace.
Learner Guide: $30.50 Add To Cart
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Employment Services - Working in the industry (Cluster A)

AQF: Certificate II, Certificate III, Certificate IV
Industry: Business, Labour and Professional Organisations
National Code: CHCES301A
ISBN:978-1-86506-840-4
This learner resource represents a cluster of four competencies – • Work in the employment services area • Work with other services • Gather and analyse information • Monitor service performance in a purchaser/provider relationship with government. We are using a cluster approach as a way of better organising our thinking (and by extension, the ‘internal architecture’ of this learning resource). Through clustering competencies, we are able to present information in a manner that avoids duplication and offers the opportunity for a more holistic assessment process.
Learner Guide + CD: $32.50 Add To Cart
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Ensure a Safe Workplace (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: None specified
ISBN:978-1-86506-687-5
On completion of this unit students will be able to Establish and Maintain an Occupational and Health and Safety System, Establish and Maintain Participative aArangements for the Management of Occupational Health and Safety, Establish and Maintain Procedures for Identifying, Assessing and Controlling Risks and Establish and Maintain a Quality Occupational Health and Safety Management System.
Learner Guide: $20.00 Add To Cart
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Establish and Develop Community Organisations (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCCD6B
ISBN:978-1-86506-225-9
On completion of this unit students will be able to Establish the Need, Purpose and Philosophy for the Organisation, Review and Develop Organisational Structures, Meet Legal Requirements to Establish or Develop the Organisation, Market and Promote the Organisation Change.
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Establish and Maintain Community, Government and Business Partnerships (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCCD19A
ISBN:978-1-86506-683-7
On completion of this unit students will be able to Define Opportunities for Specific Partnerships, Develop a Framework for the Partnership, Maintain the Partnership and Evaluate the Effectiveness of the Partnership.
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Establish and Manage New Programs or Services (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCORG8C
ISBN:978-1-86506-597-7
On completion of this unit students will be able to Complete Strategic Planning Activities, Manage Implementation of a New Program or Service, Etablish and Manage Organisational and Operational Arrangements and Undertake Appropriate Evaluation and Reporting.
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Facilitate Cooperative Behaviour (Community Services)

AQF: Certificate II, Certificate III, Certificate IV
Industry: Community Care and Welfare
National Code: CHCCS401A
ISBN:978-1-86506-738-4
On completion of this unit students will be able to Monitor Behaviour of the Client, Use Communication Strategies to De-escalate Conflict and Respond to Unacceptable Behaviour.
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Implement and Monitor OHS Policies and Procedures for a Workplace (Community Services)

AQF: Certificate IV
Industry: Community Care and Welfare
National Code: CHCOHS401A
ISBN:978-1-86506-623-3
On completion of this unit students will be able to explain OHS&W Information for Co-workers in Team, Coach Co-workers in Team, Promote Consultation and Participation, Implement and Monitor Enterprise Procedures for Identifying Hazards and Assessing Risk and Maintain Appropriate OHS&W Records.
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Lead and Develop Others (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCORG11B
ISBN:978-1-86506-550-2
On completion of this unit students will be able to Provide Leadership, Direction and Guidance to the Organisation, Maximise Own Work Performance Outcomes, Manage and Improve Work Relationships and the Performance of Individuals and Workgroups.
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Leisure and Health Programming (Community Services)

AQF: Certificate IV
Industry: Community Care and Welfare
National Code: CHCRH2A
ISBN:978-1-86506-680-6
On completion of this unit students will be able to identify the Leisure and Health Needs of the Client or Group, Prepare an Activity/Program Plan, Identify and Obtain the Necessary Resources, Promote Your Activity/Program, Deliver the Activity/Program and Evaluate Your Activity/Program.
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Maintain an Effective Work Environment (Community Services)

AQF: Certificate IV, Diploma
Industry: Community Care and Welfare
National Code: CHCORG5B
ISBN:978-1-86506-834-3
On completion of this unit students will be able to Work to Achieve Identified Outcomes, Establish and Maintain Appropriate Work Relationships, Facilitate Operation of the Work Group and Review and Develop Own Performance.
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Maintain OHS Processes

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: HLTOHS400A
ISBN:978-1-92175-463-0
This learning material has been developed to assist students to gain a working knowledge of legislative requirements that empowers them to protect themselves and others at work. The information included is designed to ensure employees have the ability to be consulted on workplace changes and have an active part in developing the safe operating systems the workplace needs to have when taking workers' health and welfare into consideration. It is equally important to be able to maintain the process.
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Manage information strategically (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCINF6B
ISBN:978-1-86506-598-4
On completion of this unit students will be able to Develop and Implement Strategies for Collection, Verification and use of Information to Achieve Organisational Outcomes, Facilitate Strategies for Inter-agency Information Sharing and Use, Monitor and Upgrade the Organisation's Strategic Management of Information.
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Manage Organisational Change (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCORG10B
ISBN:978-1-86506-600-4
On completion of this unit students will be able to ensure that the Practices of the organisation are Appropriate, Respond to Change in the Community, Initiate and Implement Organisational Change within a Planning Framework.
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Manage Organisational Strategic and Business Planning (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCORG13B
ISBN:978-1-86506-563-2
On completion of this unit students will be able to Formulate a Strategic and Business Plan and Apply the Strategic and Business Plan.
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Manage Policy Development (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCPOL7A
ISBN:978-1-86506-596-0
On completion of this unit students will be able to Identify Future Directions in Organisational Services, Manage Policy Development and Advocate for Appropriate Policy Development.
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Manage Projects and Strategies (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCORG9B
ISBN:978-1-86506-606-6
On completion of this unit students will be able to Consider the Need and Scope for the Project/Strategy, Prepare a Project Plan, Identify and Acquire Resources to make Implementation of a Project Plan, Promote and Advertise Project/Strategy, Manage Implementation of Project/Strategy and Evaluate and Report on Project/Srategy.
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Manage Research Activities (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: CHCPOL5A
ISBN:978-1-86506-554-0
On completion of this unit students will be able to Initiate Research Efforts, Identify and Acquire Resources, Supervise Research being Undertaken and Interpret and Act on Analysis of Research.
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Manage Risk (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: BSBMGT609A
ISBN:978-1-86506-645-5
On completion of this unit students will be able to Develop a Risk Management Plan, Implement a Risk Management Plan and Evaluate a Risk Management Plan.
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Manage the Delivery of Quality Client Service (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCCS4C
ISBN:978-1-86506-545-8
On completion of this unit students will be able to Coordinate Services Provided to Clients, Plan Client Service Delivery and Review Client Services.
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Manage the Organisation's Finances, Accounts and Resources (Community Services)

AQF: Advanced Diploma, Diploma
Industry: Community Care and Welfare
National Code: CHCADMIN4B
ISBN:978-1-86506-564-9
On completion of this module students will be able to Implement Budget Processes, Establish and Implement Systems for Financial Management and Reporting, Manage the Use of Funds, Develop and Recommend Funding Options, Develop and Implement Resourcing Proposals to Meet Operational Needs, Monitor Resource Usage and Performance, Manage Property, Euipment and Stores.
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Manage the Organisation's Information Systems (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCINF4B
ISBN:978-1-86506-551-9
On completion of this unit students will be able to Identify and Address Information Requirements, Supervise the Day to Day Processes for Collection, Use Storage and Dissemination of Information, Establish and Manage Systems to Record, Store, Process and Distribute Information and Support and Supervise the Development of Information and Educational Resources.
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Manage Training (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCORG16B
ISBN:978-1-86506-553-3
This module looks at the responsibilities involved in managing training and the important role training plays in improving the work performance of staff so that they are better equipped to achieve the goals and objectives of the organisation and the program within which they work.
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Manage Workplace Issues (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCORG7B
ISBN:978-1-86506-644-8
On completion of this unit students will be able to Manage Staff Planning and Recruitment, Manage Work Allocation, Evaluate Workgroup Effectiveness and Implement Disciplinary and Grievance Procedures.
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Manage Workplace OHS Management System (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: CHCOHS501A
ISBN:978-1-86506-639-4
On completion of this unit students will be able to Establish and Maintain Participative Arrangements for the Management of OHS, Establish and Maintain Procedures for iIentifying Hazards, Assessing and Controlling Risks as well as Dealing with Hazardous Events, Establish and Maintain OHS Induction and Training and Establish and Maintain a System for OHS Records.
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Meet statutory and organisational information requirements (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: CHCINF5B
ISBN:978-1-86506-599-1
On completion of this unit students will be able to Identify Information Requirements, Review Options for Systems to Obtain Information, Establish and Manage Systems to Record and Store Information, Support and Supervise the Development of Information and Educational Resources and Provide Staff Training.
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Orientation to Work in the Leisure and Health Industry (Community Services)

AQF: Certificate IV
Industry: Community Care and Welfare
National Code: CHCRH1B
ISBN:978-1-86506-607-3
On completion of this unit students will be able to Work within the Context of the Leisure and Health Sector, Demonstrate Knowledge of the Leisure and Health Industry, Demonstrate a Commitment to the Central Philosophies of the Leisure and Health Sector and oOperate within the Policies and Procedures of the Leisure and Health Sector.
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Plan and Conduct Group Activities (Community Services)

AQF: Certificate IV
Industry: Community Care and Welfare
National Code: CHCGROUP3C
ISBN:978-1-86506-555-7
On completion of this unit students will be able to Address Resourcing Issues for Group Activities, Co-ordinate a Group Planning Process, Manage Group Processes including Responding to Conflict and Evaluate Group Activities.
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Promote the Organisation (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCORG15B
ISBN:978-1-86506-240-2
On completion of this unit students will be able to Design and Implement a Promotional Strategy and Monitor, Evaluate and Review the Promotional Strategy.
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Provide Community Education Programs (Community Services)

AQF: Certificate IV, Diploma
Industry: Community Care and Welfare
National Code: CHCCD2B
ISBN:978-1-86506-529-8
On completion of this unit students will be able to Develop the Education Program, Deliver the Education Program and Review the Education Program.
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Providing Advocacy and Representation (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: CHCAD4A
ISBN:978-1-86506-549-6
On completion of this unit students will be able to Establish the Representative Role and Process, Participate in Decision-making Forums, Negotiate Outcomes and Liaise with Key People and Evaluate Effectiveness of Strategies.
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Reflect and Improve Upon Professional Practice (Community Services)

AQF: Advanced Diploma, Diploma
Industry: Community Care and Welfare
National Code: CHCORG28A
ISBN:978-1-86506-590-8
On completion of this unit students will be able to Reflect upon Own Practice, Ensure Continuing Self-support and Supervision and Operate within an Agreed Ethical Code of Practice.
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Respond Holistically to Client Issues (Community Services)

AQF: Certificate III, Certificate IV, Diploma
Industry: Community Care and Welfare
National Code: CHCCS402A
ISBN:978-1-86506-688-2
On completion of this unit students will be able to Evaluate the Range of Issues Impacting on the Client and on the Delivery of Appropriate Services, Determine the Course of Action to be Followed, Establish an Interpersonal Relationship with the Client that will Enable all Issues to be Addressed, Provide a Brief Intervention as Required, Respond Appropriately to People who are Vulnerable and at Risk, including Children and Young People and Evaluate Effectiveness of Services provided to Meet Client Needs.
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Review Organisational Effectiveness (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCORG12B
ISBN:978-1-86506-548-9
On completion of this unit students will be able to Respond to the External Environment, Implement Continuous Improvement and Refocus the Organisation/Service.
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Support Community Leadership (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: CHCCD9B
ISBN:978-1-86506-531-1
On completion of this unit students will be able to Develop and Maintain Support Mechanisms, Promote Community Leadership and Develop Leadership Skills.
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Support Community Participation (Community Services)

AQF: Certificate IV
Industry: Community Care and Welfare
National Code: CHCCD1B
ISBN:978-1-86506-932-6
This module introduces students to an approach urging communities to be proactive and participate in their own communities. On completion of this unit student will be able to Work with Individuals and the Community to Promote Participation and Support Existing Community Activities.
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Undertake Administrative Work (Community Services)

AQF: Certificate IV, Diploma
Industry: Community Care and Welfare
National Code: CHCADMIN3B
ISBN:978-1-86506-528-1
On completion of this unit students will be able to Maintain Accounts, Participate in the Budgeting Process, Operate Equipment, Maintain Equipment and Monitor Equipment Use and Needs.
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Undertake Systems Advocacy (Community Services)

AQF: Advanced Diploma
Industry: Community Care and Welfare
National Code: CHCAD3A
ISBN:978-1-86506-682-0
On completion of this unit students will be able to Obtain, Analyse and Document Information Relevant to the needs of Clients as a Community of Interest within the General Community, Work with Consumers, Service Users, Services and other Stakeholders to Develop Strategies to address Identified Needs and Advocate for and Facilitate the Implementation of Strategies Developed to Address the needs of Clients with Specific Needs.
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Utilise Specialist Communication Skills to Build Strong Relationships (Community Services)

AQF: Certificate IV, Diploma
Industry: Community Care and Welfare
National Code: CHCCOM3C
ISBN:978-1-86506-640-0
On completion of this unit students will be able to Identify Appropriate Communication Strategies to meet the Needs of Clients and Colleagues and Build Strong Relationships, Conduct Effective Communication with Clients or Staff, Contribute to the Development of Effective Communication Strategies, Represent the Organisation to a Range of Groups, Apply Specific Communication Techniques to Assist in Resolving Conflict and Implement Mechanisms that Facilitate Group Discussion.
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Work Effectively with a Board of an Organisation (Community Services)

AQF: Certificate II
Industry: Community Care and Welfare
National Code: None specified
ISBN:978-1-86506-955-5
Boards of management/management committees are a key feature of most community based organisations and of many other organisations. Any organisation that wishes to become a legal identity under the incorporation act/associations act must have a Board of Management/Management Committee. The manager of an organisation is the person that is employed by the Board. They have a role that includes supporting the Board in a variety of ways.These resources look at the roles of the Board, the manager and other staff and how an effective relationship between the two can be forged for the benefit of the organisation.
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Work Effectively with Culturally Diverse Clients and Co-workers (Community Services)

AQF: Certificate III, Certificate IV, Diploma
Industry: Community Care and Welfare
National Code: CHCCS405A
ISBN:978-1-86506-689-9
On completion of this unit students will be able to Apply an Awareness of Culture as a Factor in all Human Behaviour, Contribute to the Development of Relationships based on Cultural Diversity, Communicate Effectively with Culturally Diverse Persons and Resolve Cross-cultural Misunderstandings.
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Work Effectively with Government and other key stakeholders (Community Services)

AQF: Diploma
Industry: Community Care and Welfare
National Code: SRCCRD008A
ISBN:978-1-86506-945-6
This unit of competency focuses on the skills and knowledge required by workers to develop an effective relationship with key personnel in government and other key agencies to assist with community recreation service delivery.
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Work With Other Services (Community Services)

AQF: Advanced Diploma, Certificate IV, Diploma
Industry: Community Care and Welfare
National Code: CHCNET4A
ISBN:978-1-86506-635-6
On completion of this unit students will be able to Identify and Maintain Links with Relevant Services, Provide Relevant Information to Services and Work with and support Community Cervices to Deliver Appropriate Services to People in Need.
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Work Within a Legal and Ethical Framework (Community Services)

AQF: Certificate III, Certificate IV
Industry: Community Care and Welfare
National Code: CHCCS301A
ISBN:978-1-86506-643-1
On completion of this unit students will be able to Demonstrate an Understanding of Legislation and Common Law relevant to Work Role, Follow the Organisation's Policies and Practices, Work Ethically and Recognise and Respond when the Clients' Rights and Interests are not being protected.
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