Customer Service Strategies - BSBCUS401B
With a commitment to quality service, you will reap benefits in increased efficiency and effectiveness in every aspect of your relationship with your customers. This text discusses customers' needs and expectations and the key attributes of quality customer service. It will demonstrate practical methods by which you can implement these key attributes to meet and exceed your customers' expectations.
AQF - Australian Quality Framework
Industry Classification Scheme
Business, Labour and Professional Organisations
National Code - Training.gov.au
BSBCUS401B: Coordinate implementation of customer service strategies
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