Customer Service Strategies - BSBCUS401B

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Description

With a commitment to quality service, you will reap benefits in increased efficiency and effectiveness in every aspect of your relationship with your customers. This text discusses customers' needs and expectations and the key attributes of quality customer service. It will demonstrate practical methods by which you can implement these key attributes to meet and exceed your customers' expectations.

Classifications

AQF - Australian Quality Framework
Certificate IV

Industry Classification Scheme
Business, Labour and Professional Organisations

National Code - Training.gov.au
BSBCUS401B: Coordinate implementation of customer service strategies

Catalogue Item

TAFEshop Identifier: TAFESA-425

TAFE SA

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