Provide salon services to clients
This unit describes the performance outcomes, skills and knowledge required to provide a complete customer service experience.
It requires the ability to communicate with clients face-to-face or by telephone, schedule appointments, attend and respond to client complaints, and assist clients with special needs.
This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments, they make routine service decisions within a defined range.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication
AQF - Australian Quality Framework
National Code - Training.gov.au
SHBXCCS002: Provide salon services to clients
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