Provide salon services to clients

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Description

This unit describes the performance outcomes, skills and knowledge required to provide a complete customer service experience. It requires the ability to communicate with clients face-to-face or by telephone, schedule appointments, attend and respond to client complaints, and assist clients with special needs.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments, they make routine service decisions within a defined range.

Classifications

AQF - Australian Quality Framework
Certificate III

Competency Field
Client Services

National Code - Training.gov.au
SHBXCCS002: Provide salon services to clients

Copyright Description

Copyright © 2019 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2207

TAFEshop Catalogue: 16.034.3404

TAFEshop Catalogue: 16.034.3314-E2

ISBN: 978-1-74282-421-5

TAFE SA

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