Provide salon services to clients

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Description

This unit describes the performance outcomes, skills and knowledge required to provide a complete customer service experience.

It requires the ability to communicate with clients face-to-face or by telephone, schedule appointments, attend and respond to client complaints, and assist clients with special needs.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments, they make routine service decisions within a defined range.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication

Classifications

AQF - Australian Quality Framework
Certificate III

Industry Classification Scheme
Client Services

National Code - Training.gov.au
SHBXCCS002: Provide salon services to clients

Copyright Description

Copyright © 2017 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2207

TAFEshop Catalogue: 16.034.3314

ISBN: 978-1-74282-421-5

TAFE SA

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