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Interpret and Apply Medical Terminology Appropriately - (HLT15)

Have you ever experienced the feeling of bewilderment as people talk about diseases and the effect they have on their body functions BUT you have no idea where or what it is, OR the doctor is discussing your own problems and you feel you should know what they are talking about? After all it is your body. This learning guide is an introduction to medical terminology designed to assist you in your work in the health care setting. In this work you may be faced with unfamiliar and sometimes complex medical terms and abbreviations. It is not unusual to feel overwhelmed by this new vocabulary but it is possible to master the jargon!

So You Have to Have a Blood Test?

Deliver a service to customers - (HLT15)

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility. The skills in this unit must be applied in accordance with Commonwealth and State/territory legislation, Australian/New Zealand standards and industry codes of practice.