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So You Have to Have a Blood Test?

Assist with movement - (HLT15)

This unit describes the skills and knowledge required to support people who require assistance with basic physical movement which may be due to incapacity. This unit applies to workers in a range of community services or health contexts who provide front line support services within the context of an established individualised plan.

Deliver a service to customers - (HLT15)

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility. The skills in this unit must be applied in accordance with Commonwealth and State/territory legislation, Australian/New Zealand standards and industry codes of practice.