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Training.gov.au
This unit, Participate in workplace health and safety, will assist you in creating and maintaining a safe workplace in a nursing environment.
AQF - Australian Quality FrameworkCertificate III
Competency FieldMedical, Dental and Health Services
National Code - Training.gov.auHLTWHS001: Participate in workplace health and safety
Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.
TAFEshop Identifier: TAFESA-2148
TAFEshop Catalogue: 15.141.3346
ISBN: 978-1-74282-448-2
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This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility. The skills in this unit must be applied in accordance with Commonwealth and State/territory legislation, Australian/New Zealand standards and industry codes of practice.
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