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Training.gov.au
The first contact with a customer is vital to your professionalism and image of your working environment. It is at this point that the customer gains a first impression of you. Your first impression can make or break an existing or potential customer relationship. As a beautician your ability to connect and establish rapport with your customer will set the tone for the entire sale.
AQF - Australian Quality FrameworkCertificate II
Competency FieldSales
National Code - Training.gov.auSIRXSLS001: Sell to the retail customer
Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.
TAFEshop Identifier: TAFESA-2147
TAFEshop Catalogue: 16.031.3221
ISBN: 978-1-74282-383-6
Related Resources
Duration: 12 minutes
This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design, recommend and complete a range of complementary traditional and classic men’s haircuts which combine different structures. The combination may involve two or more different structures which can include solid, graduated and layered structures and those tapered haircuts created using over-comb techniques. This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.