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The first contact with a customer is vital to your professionalism and image of your working environment. It is at this point that the customer gains a first impression of you. Your first impression can make or break an existing or potential customer relationship. As a beautician your ability to connect and establish rapport with your customer will set the tone for the entire sale.
AQF - Australian Quality FrameworkCertificate II
Competency FieldSales
National Code - Training.gov.auSIRXSLS001: Sell to the retail customer
Copyright © 2019 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.
TAFEshop Identifier: TAFESA-2147
TAFEshop Catalogue: 16.031.3221
ISBN: 978-1-74282-383-6
Related Resources
This unit describes the performance outcomes, skills and knowledge required to develop and update knowledge of the organisation’s product and service range and to recommend products and services suited to customer needs. Products and services will vary according to the particular business type but can include any from a hair, barbering, beauty or cosmetics range. This unit applies to all businesses that sell hair, barbering, beauty or cosmetic products and services and to sales and service personnel working at all levels.
Styling hair allows the artist in you to combine your hairdressing skills with clients’ wishes, dreams and sense of style to create an overall image for either every day or a special occasion. This resource is available in both printed and Apple iBook format.
This unit describes the performance outcomes, skills and knowledge required to apply specialised make-up products to disguise skin imperfections on the face and body. It requires the ability to consult with clients, select products and equipment, and apply camouflage make-up to disguise the appearance of blemishes, birthmarks and scars. This unit applies to beauty therapists and make-up artists who work in beauty salons and make-up studios and as freelancers. In this environment they work as part of a team but make independent treatment decisions and have knowledge across a range of specialised make-up products and application techniques. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.