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Training.gov.au
The first contact with a customer is vital to your professionalism and image of your working environment. It is at this point that the customer gains a first impression of you. Your first impression can make or break an existing or potential customer relationship. As a beautician your ability to connect and establish rapport with your customer will set the tone for the entire sale.
AQF - Australian Quality FrameworkCertificate II
Competency FieldSales
National Code - Training.gov.auSIRXSLS001: Sell to the retail customer
Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.
TAFEshop Identifier: TAFESA-2147
TAFEshop Catalogue: 16.031.3221
ISBN: 978-1-74282-383-6
Related Resources
Salons regularly order in and receive retail stock as a normal part of business operations. When the stock arrives, it needs to be received, inspected for damage, checked off against the invoice or order form, stored appropriately and then ultimately displayed for retail sale. A clear set of procedures and responsibilities should be set in place (by management) for staff receiving stock and working in the store area can follow.
This unit describes the performance outcomes, skills and knowledge required to develop and update knowledge of the organisation’s product and service range and to recommend products and services suited to customer needs. Products and services will vary according to the particular business type but can include any from a hair, barbering, beauty or cosmetics range. This unit applies to all businesses that sell hair, barbering, beauty or cosmetic products and services and to sales and service personnel working at all levels.
This unit describes the performance outcomes, skills and knowledge required to provide services and advice to clients requiring hand, foot and nail care. It requires the ability to recognise relevant contraindications and conditions, to understand the structure and function of hands, feet and nails and the effects of treatments and products, and to select and provide services and advice to meet the objectives of the client. The services and advice can be on an individual basis or form part of a series of services. This unit applies to workers in beauty and nail salons, and spas. In this environment they make routine service decisions within a defined range but are responsible for the selection and provision of services to clients. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.