Sell to the retail customer

Pricing

20.00AUDIn Stock
Learner Guide: $20.00 Add To Cart
Preview
  • PDF thumbnail

Description

The first contact with a customer is vital to your professionalism and image of your working environment. It is at this point that the customer gains a first impression of you. Your first impression can make or break an existing or potential customer relationship. As a beautician your ability to connect and establish rapport with your customer will set the tone for the entire sale.

Classifications

AQF - Australian Quality Framework
Certificate II

Competency Field
Sales

National Code - Training.gov.au
SIRXSLS001: Sell to the retail customer

Copyright Description

Copyright © 2019 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2147

TAFEshop Catalogue: 16.031.3221

ISBN: 978-1-74282-383-6

TAFE SA

Related Resources


Provide on scalp full head and retouch bleach treatments

This unit describes the performance outcomes, skills and knowledge to consult with clients, analyse existing hair colour and condition and provide on-scalp full head and retouch bleach treatments. It covers bleach treatments to untreated hair and retouch services to maintain already bleached hair. This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

Learner Guide$25.00

Colour and lighten hair

This unit describes the performance outcomes, skills and knowledge to consult with clients, analyse existing hair colour and condition and provide a range of hair colour and lightening treatments.
 
This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.
 
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Learner Guide$40.00

Comply with organisational requirements within a personal services environment

When you commence employment in a Hair, Barber, Beauty or Nail Salon or if you are an employer within this industry, it is important for you to know there are workplace laws that apply to all employees in the national workplace relations system. Before hiring a new employee, the employer should make sure that they know about their rights and responsibilities under the Fair Work Act 2009: Regardless of how the business is set up, the employer is still required to provide their employees with the wages and conditions set out within an enterprise agreement or through the modern award.

Learner Guide$22.00