Communicate as part of a salon team

Pricing

18.00AUDIn Stock
Learner Guide: $18.00 Add To Cart
Preview
  • PDF thumbnail

Description

Workplace communication is the process of exchanging information, both verbal and non-verbal, within the workplace. The workplace may consist of employees from different parts of the society, and cultural backgrounds. In order to successfully unite and achieve the necessary workplace activities of all employees, effective communication is vital.

Classifications

AQF - Australian Quality Framework
Certificate II

Competency Field
Working in Industry

National Code - Training.gov.au
SHBXIND002: Communicate as part of a salon team

Copyright Description

Copyright © 2019 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2136

TAFEshop Catalogue: 16.031.3215

ISBN: 978-1-74282-377-5

TAFE SA

Related Resources


Create one length or solid haircut structures

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design and recommend complementary one length or solid haircuts. It requires the ability to cut hair into one length or solid hair cut structures and to finish hair to shape.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

Learner Guide$25.00

Provide men's general grooming services

This unit describes the skills and knowledge required to consult with clients and provide a range of general men’s grooming services including trimming eyebrow and ear hair and shaving the neck under a beard. These enhancement services are usually offered in conjunction with haircutting services.

Other units cover full moustache and beard maintenance, face and head shaves.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

Learner Guide$14.00

Provide salon services to clients

This unit describes the performance outcomes, skills and knowledge required to provide a complete customer service experience. It requires the ability to communicate with clients face-to-face or by telephone, schedule appointments, attend and respond to client complaints, and assist clients with special needs.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments, they make routine service decisions within a defined range.

Learner Guide$30.00