Deliver a service to customers - (HLT15)
This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility. The skills in this unit must be applied in accordance with Commonwealth and State/territory legislation, Australian/New Zealand standards and industry codes of practice.
AQF - Australian Quality Framework
Industry Classification Scheme
Medical, Dental and Health Services
National Code - Training.gov.au
BSBCUS201: Deliver a service to customers
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