Sell to the retail customer

Pricing

17.00AUDIn Stock
Learner Guide: $17.00 Add To Cart
Preview
  • PDF thumbnail

Description

This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Classifications

AQF - Australian Quality Framework
Certificate II

Competency Field
Sales

National Code - Training.gov.au
SIRXSLS001: Sell to the retail customer

Copyright Description

Copyright © 2019 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2098

TAFEshop Catalogue: 16.034.3413

TAFEshop Catalogue: 16.034.3323-E1

ISBN: 978-1-74282-430-7

TAFE SA

Related Resources


Provide body treatments

This unit describes the performance outcomes, skills and knowledge required to provide body treatments incorporating body massage techniques, electrical currents, body scrubs and wraps.

It requires the ability to establish priorities with clients, synthesise knowledge of anatomy, physiology and skin, and operate specialised equipment with allied cosmetic products to design and provide body treatments addressing relaxation requirements. Body treatments can be a single treatment or form part of a series of treatments.

This unit applies to beauty therapists who work in beauty salons and spas. In this environment they work as part of a team but make independent treatment decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Learner Guide$22.00

Conduct salon financial transactions

When goods or services are purchased, payment is received in a number of ways. This can be in the form of cash, cheque and credit/debit card or by using EFTPOS facilities. Whichever way payment is made it is vital that the operator knows and understands how to use the equipment according to the manufacturer and supervisor instructions.

Learner Guide$30.00

Apply nail art

This unit describes the performance outcomes, skills and knowledge required to apply a range of nail art designs. It requires the ability to consult with clients, select suitable products and techniques, and apply hand painted designs, decals, or jewellery for finger or toe nails. The nail art service can be an individual service or form part of a series of services.

This unit applies to nail technicians and beauticians in beauty and nail salons. In this environment they make routine service decisions within a defined range and have knowledge and skills of a variety of nail art products and application techniques.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Learner Guide$15.00