Recommend products and services

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Description

This unit describes the performance outcomes, skills and knowledge required to develop and update knowledge of the organisation’s product and service range and to recommend products and services suited to customer needs. Products and services will vary according to the particular business type but can include any from a hair, barbering, beauty or cosmetics range.
 
This unit applies to all businesses that sell hair, barbering, beauty or cosmetic products and services and to sales and service personnel working at all levels.

Classifications

AQF - Australian Quality Framework
Certificate II

Competency Field
Client Services

National Code - Training.gov.au
SHBXCCS004: Recommend products and services

Copyright Description

Copyright © 2019 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2097

TAFEshop Catalogue: 16.034.3474

TAFEshop Catalogue: 16.034.3319-E3

ISBN: 978-1-74282-426-0

TAFE SA

Related Resources


Produce visual merchandise displays

Visual appeal plays a large part in attracting clients to a salon. First impressions are particularly important, as they are perceived to be an indication of the quality of service the salon will provide. A good display is an effective selling tool, promoting both the products and the services available.

Learner Guide$16.00

Communicate as part of a salon team

Workplace communication is the process of exchanging information, both verbal and non-verbal, within the workplace. The workplace may consist of employees from different parts of the society, and cultural backgrounds. In order to successfully unite and achieve the necessary workplace activities of all employees, effective communication is vital.

Learner Guide$18.00

Maintain and organise tools, equipment and work areas

This unit describes the performance outcomes, skills and knowledge required to maintain, organise and clean tools, equipment and work areas to ensure a clean and tidy client environment and the hygienic and safe provision of hair services. Complex and scheduled maintenance would be referred to specialist service technicians.
 
This unit applies to all hairdressing and barber businesses and to hairdressers and barbers working at all levels.  Health regulations apply in some Australian states and territories for hairdressing and barber businesses to clean and disinfect tools, equipment and work surfaces at designated times.

Learner Guide$18.00