Participate in environmentally sustainable work practices

Description

This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices. This unit requires the ability to access industry information, and applicable legislative and occupational health and safety (OHS) guidelines.

Classifications

Competency Field
Hospitality

National Code - Training.gov.au
BSBSUS201: Participate in environmentally sustainable work practices

Copyright Description

Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2086

ISBN: 978-1-74282-229-7

TAFEshop Catalogue: PM15.0992

TAFE SA

Related Resources


Provide responsible service of alcohol

This course describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is served and sold, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is served and sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries.

This course applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licenced premises. Those selling and serving alcohol may include food and beverage attendants; retail liquor sales persons; winery, brewery and distillery cellar door staff and supplier sales representatives. It also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for RSA management. It is a requirement by TAFE SA that all persons completing on-line courses provide Proof of Identity. When you undertake this course you will be asked to read the requirements carefully. All requirements MUST be met.

Support for graduates of Provide Responsible Service of Alcohol Responsible Service of Alcohol is a skill that requires many years of participation in the Hospitality Industry to perfect. TAFESA provides an ongoing support person to assist. This person is available to you via Skype, Email or Telephone. Your support persons details will be made available on enrolment.

Online (eLearner) resource$30.00

Interact with customers

This course applies to all tourism, travel, hospitality and event sectors. The unit applies to customer service personnel who operate under close supervision and with guidance from others. They provide routine customer service and would not be expected to respond to complex customer requests or complaints.

This includes volunteers in visitor information centres, housekeeping attendants, assistants in Indigenous cultural centres, assistant Indigenous guides, office assistants and receptionists for tour operators and retail travel agencies, retail sales assistants and ride attendants at attractions.

Online (eLearner) resource$30.00

Participate in safe work practices

This course will provide you with the skills, knowledge and attitudes required to follow predetermined health, safety and security procedures. You are required to have the ability to incorporate safe work practices into all workplace activities and to participate in the organisation’s OHS management practices.

Following health, safety and security procedures is a fundamental workplace skill for those working within the service industries and applies to the full range of industry sectors and environments. Frontline operational personnel who work under close supervision and guidance from others are involved in applying safe work practices during the normal course of their daily activities.

OHS legislation in all Australian States and Territories imposes obligations on employees to participate in the management of their own health and safety and that of their colleagues and anyone else in the workplace. You have a duty to cooperate with your employer’s initiatives to ensure safety at work.

Online (eLearner) resource$30.00