Provide service to customers

Description

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.

Classifications

Industry Classification Scheme
Hospitality

National Code - Training.gov.au
SITXCCS006: Provide service to customers

Copyright Description

Copyright © 2017 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2085

ISBN: 978-1-74282-244-0

TAFEshop Catalogue: PM15.1045

TAFE SA

Related Resources


Clean and tidy bar areas

This unit describes the performance outcomes, skills and knowledge required to clean bars and public areas, clear and clean glasses and to safely dispose of waste.

This unit applies to any hospitality organisation which operates a bar including hotels, restaurants, clubs, cafes, and wineries. It applies to people who work with very little independence and under close supervision including those commonly known as "bar useful". It can also apply to bar attendants. 

online (eLearner) resource$30.00

Provide responsible service of alcohol

This course describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is served and sold, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is served and sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries.

This course applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licenced premises. Those selling and serving alcohol may include food and beverage attendants; retail liquor sales persons; winery, brewery and distillery cellar door staff and supplier sales representatives. It also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for RSA management. It is a requirement by TAFE SA that all persons completing on-line courses provide Proof of Identity. When you undertake this course you will be asked to read the requirements carefully. All requirements MUST be met.

Support for graduates of Provide Responsible Service of Alcohol Responsible Service of Alcohol is a skill that requires many years of participation in the Hospitality Industry to perfect. TAFESA provides an ongoing support person to assist. This person is available to you via Skype, Email or Telephone. Your support persons details will be made available on enrolment.

Online (eLearner) resource$30.00

Prepare and serve non-alcoholic beverages

The information and activities in this course are designed to provide a realistic and applied approach to learning the skills and knowledge associated with preparing and serving non-alcoholic drinks. They include practice and assessment of employability skills within the hospitality industry. This course describes the performance outcomes, skills and knowledge required to prepare and serve a range of teas, non-espresso coffees and other non-alcoholic beverages. It requires the ability to select ingredients and equipment and to use a range of methods to make and present drinks.

*It does not include making espresso coffee beverages which is covered in “Prepare and serve espresso coffee”.

This course applies to any hospitality organisation which serves coffee, tea and other non-alcoholic beverages including cafes, restaurants, bars, clubs, function and event venues. The course applies to operational food and beverage attendants who work with very little independence and under the guidance of others.

Online (eLearner) resource$30.00