Provide service to customers

Description

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.

Classifications

Industry Classification Scheme
Hospitality

National Code - Training.gov.au
SITXCCS006: Provide service to customers

Copyright Description

Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2085

ISBN: 978-1-74282-244-0

TAFEshop Catalogue: PM15.1045

TAFE SA

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