Show social and cultural sensitivity

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Description

This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and address cross-cultural misunderstandings.

Classifications

AQF - Australian Quality Framework
Certificate III

Industry Classification Scheme
Tourism

National Code - Training.gov.au
SITXCOM002: Show social and cultural sensitivity

Copyright Description

Copyright © 2017 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2038

TAFEshop Catalogue: 15.138.3097

ISBN: 978-1-74282-184-9

TAFE SA

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