Provide service to customers


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This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.


AQF - Australian Quality Framework
Certificate III

Competency Field

National Code -
SITXCCS006: Provide service to customers

Copyright Description

Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2036

TAFEshop Catalogue: 15.138.3096

ISBN: 978-1-74282-186-3


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