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The unit incorporates the requirement for all employees, under state and territory Occupational Health and Safety (OHS) or Work Health and Safety (WHS) legislation, to participate in the management of their own health and safety, that of their colleagues and anyone else in the workplace. They must cooperate with their employer and follow practices to ensure safety at work.
AQF - Australian Quality FrameworkCertificate III
Competency FieldTourism
National Code - Training.gov.auSITXWHS001: Participate in safe work practices
Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.
TAFEshop Identifier: TAFESA-2034
TAFEshop Catalogue: 15.138.3099
ISBN: 978-1-74282-188-7
Related Resources
This unit applies to all tourism sectors and many people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other individual units. This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information.
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.
This unit provides the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services and to reconcile takings at the end of the service period or day.