Work effectively in hospitality service
This course describes the performance outcomes, skills and knowledge required to provide effective hospitality service to customers during live service periods.
It requires the ability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. It incorporates preparation, service and end of service tasks.
This course applies to a range of hospitality industry settings including bars, hotels, cafes, restaurants, clubs, pubs and motels.
It applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision. They may work within any industry area including accommodation services, food and beverage, gaming operations and housekeeping. This course should be undertaken in conjunction with “Provide Table Service of Food and Beverage”.
AQF - Australian Quality Framework
National Code - Training.gov.au
SITHFAB301: Operate and monitor cellar systems
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