Control Stock

Classifications

AQF - Australian Quality Framework
Certificate II

Industry Classification Scheme
Hospitality

National Code - Training.gov.au
SITXINV004: Control stock

Copyright Description

Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-2001

TAFEshop Catalogue: 16.033.3240

ISBN: 978-1-74282-317-1

TAFE SA

Related Resources


Serve food and beverage

This course describes the performance outcomes, skills and knowledge required to serve food and beverage to customers in a casual dining setting. It covers fundamental technical skills required to prepare the outlet for the service period, interact with customers to take orders, serve and clear food and beverage and to complete end of service tasks.

Higher order service techniques, required by senior food and beverage attendants, are covered by the course “Provide table service of food and beverage”.

This course applies to hospitality organisations which operate food and beverage outlets including hotels, clubs, cafes, and coffee shops. Beverages may include alcohol but it is not a requirement of this unit, as many casual dining settings do not serve alcohol. The course applies to operational food and beverage attendants who work with very little independence and under close supervision. This course should be taken in conjunction with the course “Use hospitality skills effectively”.

Online (eLearner) resource$30.00

Prepare and serve non-alcoholic beverages

The information and activities in this course are designed to provide a realistic and applied approach to learning the skills and knowledge associated with preparing and serving non-alcoholic drinks. They include practice and assessment of employability skills within the hospitality industry. This course describes the performance outcomes, skills and knowledge required to prepare and serve a range of teas, non-espresso coffees and other non-alcoholic beverages. It requires the ability to select ingredients and equipment and to use a range of methods to make and present drinks.

*It does not include making espresso coffee beverages which is covered in “Prepare and serve espresso coffee”.

This course applies to any hospitality organisation which serves coffee, tea and other non-alcoholic beverages including cafes, restaurants, bars, clubs, function and event venues. The course applies to operational food and beverage attendants who work with very little independence and under the guidance of others.

Online (eLearner) resource$30.00

Interact with customers

This course applies to all tourism, travel, hospitality and event sectors. The unit applies to customer service personnel who operate under close supervision and with guidance from others. They provide routine customer service and would not be expected to respond to complex customer requests or complaints.

This includes volunteers in visitor information centres, housekeeping attendants, assistants in Indigenous cultural centres, assistant Indigenous guides, office assistants and receptionists for tour operators and retail travel agencies, retail sales assistants and ride attendants at attractions.

Online (eLearner) resource$30.00