Provide customer information and assistance


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This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services. The unit applies to frontline service personnel working in a range of tourism, travel, hospitality, entertainment and cultural contexts. Information and assistance are often provided face-to-face, but may be by telephone or other remote mechanisms.

Customer service personnel working under supervision undertake this function, but the unit is also relevant to those working in operational roles where customer service may not be the main focus of work, e.g. animal handlers in a zoo or technicians in a theatre.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.


AQF - Australian Quality Framework
Certificate I

Competency Field
Client and Customer Service, Hospitality

National Code -
SITXCCS001: Provide customer information and assistance

Copyright Description

Copyright © 2019 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-1998


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