Provide customer information and assistance

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Description

This unit course describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities and services.

Provide information and assistance applies to frontline service personnel working in a range of tourism, travel, hospitality, entertainment and cultural contexts.

Provision of information and assistance is often face to face but may be by telephone or other remote mechanism. Customer service personnel working under supervision undertake this function, but the unit is also relevant to those working in operational roles where customer service may not be the main focus of work, e.g. animal handlers in a zoo or technicians in a theatre.

Classifications

Industry Classification Scheme
Hospitality

National Code - Training.gov.au
SITXCCS001: Provide customer information and assistance

Copyright Description

Copyright © 2017 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-1998

ISBN: 978-1-74282-242-6

TAFEshop Catalogue: PM15.1043

TAFEshop Catalogue: 2253

TAFE SA

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