Use hospitality skills effectively
This unit applies to a range of hospitality industry settings including bars, hotels, cafes, restaurants, clubs, pubs and motels.
It applies to frontline operational service personnel who deal directly with customers on a daily basis. They work with very little independence and under close supervision, applying little discretion and judgement as they follow predefined organisational procedures and report discrepancies to a higher level staff member for action. They may work within any industry area including accommodation services, food and beverage, gaming operations and housekeeping.
AQF - Australian Quality Framework
Hospitality, Working in Industry
National Code - Training.gov.au
SITHIND202: Use hospitality skills effectively
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