Show social and cultural sensitivity
This course describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and address cross-cultural misunderstandings.
One of the exciting aspects of working in the hospitality industry is that you will meet people from a great variety of cultural backgrounds. Some of them speak a foreign language, some have different eating customs and others follow a different religion. Dealing with people from diverse backgrounds can be daunting or enriching; it all depends on your knowledge of other cultures and your ability to keep an open mind, even when you are confronted with customs which are different from yours. This course has been designed to assist you with learning the basic skills and knowledge you will need to deal effectively with cultural differences and misunderstandings.
National Code - Training.gov.au
SITXCOM002: Show social and cultural sensitivity
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