Roster staff

Description

The activities contained in this booklet have been developed to enable students to demonstrate competence against the following Units of Competence from the Australian nationally recognized Advanced Diploma of Hospitality (Code SIT60307).

Classifications

Industry Classification Scheme
Hospitality

National Code - Training.gov.au
SITXHRM002: Roster staff

Copyright Description

Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-1945

ISBN: 978-1-74282-330-0

TAFEshop Catalogue: PM15.1131

TAFE SA

Related Resources


Provide customer information and assistance

This unit course describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities and services.

Provide information and assistance applies to frontline service personnel working in a range of tourism, travel, hospitality, entertainment and cultural contexts.

Provision of information and assistance is often face to face but may be by telephone or other remote mechanism. Customer service personnel working under supervision undertake this function, but the unit is also relevant to those working in operational roles where customer service may not be the main focus of work, e.g. animal handlers in a zoo or technicians in a theatre.

Online (eLearner) resource$30.00

Source and use information on the hospitality industry

This course will provide you with the skills, knowledge and attitudes required to develop and update knowledge of the hospitality industry, including the role of different industry sectors and key legal and ethical issues that must be considered by hospitality industry personnel in their day-to-day work.

This knowledge underpins effective performance in the hospitality industry. The information in this course supports a key function for all people working in the hospitality industry. It focusses on the ability to collect and interpret general industry information. It covers the initial and ongoing development of a person's required knowledge base.

Online (eLearner) resource$30.00

Interact with customers

This course applies to all tourism, travel, hospitality and event sectors. The unit applies to customer service personnel who operate under close supervision and with guidance from others. They provide routine customer service and would not be expected to respond to complex customer requests or complaints.

This includes volunteers in visitor information centres, housekeeping attendants, assistants in Indigenous cultural centres, assistant Indigenous guides, office assistants and receptionists for tour operators and retail travel agencies, retail sales assistants and ride attendants at attractions.

Online (eLearner) resource$30.00