APEC - Counselling and Interpersonal Skills
As a small business counsellor, there are a wide number of functions to perform such as counselling, preparing reports, attending meetings, networking and research to mention a few. Time demands require the small business counsellor to organise their time efficiently, particularly as it relates to their clients. To be an efficient counsellor he/she must demonstrate the importance of communications skills, coaching techniques and a positive attitude. The small business counsellor must be aware of the implications of non-verbal communications as they relate to the small business owner/manager. Care must be taken not to convey the wrong message. Similarly, verbal communications expressed in the broadest sense involve skills such as empathy, conflict management and listening. It is important for the small business counsellor to communicate effectively orally and in writing. Empowering the client is a vital function of the small business counsellor.
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