Establish and Conduct Business Relationships

Description

The activities contained in this booklet have been developed to enable students to demonstrate competence against the following Units of Competence.

Classifications

Industry Classification Scheme
Hospitality

National Code - Training.gov.au
SITXMGT002: Establish and conduct business relationships

Copyright Description

Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-1885

ISBN: 978-1-74282-333-1

TAFEshop Catalogue: PM15.1134

TAFE SA

Related Resources


Source and use information on the hospitality industry

This course will provide you with the skills, knowledge and attitudes required to develop and update knowledge of the hospitality industry, including the role of different industry sectors and key legal and ethical issues that must be considered by hospitality industry personnel in their day-to-day work.

This knowledge underpins effective performance in the hospitality industry. The information in this course supports a key function for all people working in the hospitality industry. It focusses on the ability to collect and interpret general industry information. It covers the initial and ongoing development of a person's required knowledge base.

Online (eLearner) resource$30.00

Provide table service of food and beverage

This course describes the performance outcomes, skills and knowledge required to provide quality table service of food and beverage in à la carte or fine-dining settings. It covers high order service techniques to prepare the restaurant for the service period, provide food and beverage advice to customers, serve and clear food and beverage and to complete end of service tasks.

Fundamental technical skills for food and beverage service are covered by the course “Serve food and beverage”.

This course applies to hospitality organisations where table service of food and beverage is provided, such as restaurants, dining rooms and function venues.

It applies to food and beverage attendants who work with some independence and under limited supervision. They may provide operational advice and support to team members. This course should be undertaken with the course “Work effectively in hospitality service”. 

online (eLearner) resource$30.00

Participate in safe work practices

This course will provide you with the skills, knowledge and attitudes required to follow predetermined health, safety and security procedures. You are required to have the ability to incorporate safe work practices into all workplace activities and to participate in the organisation’s OHS management practices.

Following health, safety and security procedures is a fundamental workplace skill for those working within the service industries and applies to the full range of industry sectors and environments. Frontline operational personnel who work under close supervision and guidance from others are involved in applying safe work practices during the normal course of their daily activities.

OHS legislation in all Australian States and Territories imposes obligations on employees to participate in the management of their own health and safety and that of their colleagues and anyone else in the workplace. You have a duty to cooperate with your employer’s initiatives to ensure safety at work.

Online (eLearner) resource$30.00