Develop and manage quality customer service practices
This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service.
The unit applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions.
AQF - Australian Quality Framework
Client and Customer Service, Hospitality
National Code - Training.gov.au
SITXCCS008: Develop and manage quality customer service
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