Manage conflict

Description

All activities are designed to provide a realistic and applied approach to learning the skills and knowledge specified in the unit/s listed above. They also include practice and assessment of Employability Skills in the context of the work based activity.

Classifications

Industry Classification Scheme
Hospitality

National Code - Training.gov.au
SITXCOM005: Manage conflict

Copyright Description

Copyright © 2017 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-1872

ISBN: 978-1-74282-312-6

TAFEshop Catalogue: PM15.1118

TAFE SA

Related Resources


Use hospitality skills effectively

This course describes the performance outcomes, skills and knowledge required to provide effective hospitality service to customers during live service periods. It requires the ability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. It incorporates preparation, service and end of service tasks.

This course applies to a range of hospitality industry settings including bars, hotels, cafes, restaurants, clubs, pubs and motels. It applies to frontline operational service personnel who deal directly with customers on a daily basis. They work with very little independence and under close supervision, applying little discretion and judgement as they follow predefined organisational procedures and report discrepancies to a higher level staff member for action. They may work within any industry area including accommodation services, food and beverage, gaming operations and housekeeping.

This course should be undertaken in conjunction with “Serve food and beverage”

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This course applies to any hospitality organisation which operates a bar including hotels, restaurants, clubs, cafes, and wineries. The course applies to bar attendants who operate with some level of independence and under limited supervision.

This course requires you to be working in hospitality venue with bar facilities of a suitable standard, Eg: Public Bar, Tavern, Nightclub or similar. 

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This course describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

This course applies to individuals who perform a range of routine tasks using a limited range of practical skills and fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

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