Certificate II in Retail - Book 3: Working with Customers

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Description

Whatever a customer's reason for visiting a store, they want to buy the product that best suits their needs at the best possible price. You will need to know your products, be able to match a particular product to their needs by selling the features and benefits, close the sale and look for opportunities to offer other products to complement the sale. You will need to gain knowledge about the product range in your store so that you can provide the right advice to customers and answer any questions they might have.

Classifications

AQF - Australian Quality Framework
Certificate II

Industry Classification Scheme
Retail Industry

National Code - Training.gov.au
No description specified.

Copyright Description

Copyright © 2017 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-1866

TAFEshop Catalogue: 12.117.2441

TAFE SA

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Certificate I in Retail - Book 1: An Introduction to the Retail Industry

Retailing is about all the activities to do with the sale of goods and services to consumers. Careers range from serving customers to managing staff.  You could find yourself working in city fashion boutique, a suburban liquor outlet or a service station hundreds of kilometres up a highway.

Learner Guide$39.00