Manage diversity in the workplace

Description

The activities contained in this booklet have been developed to enable students to demonstrate competence against the following Units of Competence from the Australian nationally recognized Diploma Hospitality (Code SIT50307)

Classifications

Competency Field
Hospitality

National Code - Training.gov.au
BSBDIV501: Manage diversity in the workplace

Copyright Description

Copyright © 2018 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-1795

ISBN: 978-1-74282-307-2

TAFEshop Catalogue: PM15.1114

TAFE SA

Related Resources


Participate in safe work practices

This course will provide you with the skills, knowledge and attitudes required to follow predetermined health, safety and security procedures. You are required to have the ability to incorporate safe work practices into all workplace activities and to participate in the organisation’s OHS management practices.

Following health, safety and security procedures is a fundamental workplace skill for those working within the service industries and applies to the full range of industry sectors and environments. Frontline operational personnel who work under close supervision and guidance from others are involved in applying safe work practices during the normal course of their daily activities.

OHS legislation in all Australian States and Territories imposes obligations on employees to participate in the management of their own health and safety and that of their colleagues and anyone else in the workplace. You have a duty to cooperate with your employer’s initiatives to ensure safety at work.

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Interact with customers

This course applies to all tourism, travel, hospitality and event sectors. The unit applies to customer service personnel who operate under close supervision and with guidance from others. They provide routine customer service and would not be expected to respond to complex customer requests or complaints.

This includes volunteers in visitor information centres, housekeeping attendants, assistants in Indigenous cultural centres, assistant Indigenous guides, office assistants and receptionists for tour operators and retail travel agencies, retail sales assistants and ride attendants at attractions.

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Prepare and Present Sandwiches

This resource, either printed or Online (eLearner) option, describes the performance outcomes, skills and knowledge required to prepare and present a variety of sandwiches in a commercial kitchen or catering operation.

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