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On successful completion of this module students will be able to Analyse Client Needs, Provide and Review Client Service and Plan and Develop Client Service.

This unit of competency focuses on the skills and knowledge required by workers to develop an effective relationship with key personnel in government and other key agencies to assist with community recreation service delivery.

The focus of risk management has emerged as a result of cases where there has been a failure to identify or respond to risk, resulting in accident or other loss. Risk management is also an essential factor for obtaining insurance. Risk management has become a formalized approach which helps to ensure that workers and organisations are accountable for all activities and responses thereby minimizing the consequences of adverse events. Risk management can also play a role in maximising the results of positive events. This unit of competency covers coordination of risk management in the business unit/organisation. It includes maintaining infrastructure and processes, supporting staff to manage risk, facilitating risk recovery and mentoring and reviewing risk management. At the end of each section there are activities that you will need to complete as part of your assessment. There are also a number of activities that will need to be submitted to your supervisor for assessment.