Customer Relations and Communications - Cert III in Hospitality

Description

This learner guide provides the interpersonal, communication and customer service skills and knowledge required to work in the service industries. This is a core unit underpinning all other units involving interaction with colleagues and customers in the Hospitality industry.

Classifications

AQF - Australian Quality Framework
Certificate III

Industry Classification Scheme
Hospitality

National Code - Training.gov.au
SITXCCS002A: Provide quality customer service, SITXCOM001C: Work with colleagues and customers

Catalogue Item

TAFEshop Identifier: TAFESA-1545

TAFE SA

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