Customer Relations and Communications - Cert III in Hospitality
This learner guide provides the interpersonal, communication and customer service skills and knowledge required to work in the service industries. This is a core unit underpinning all other units involving interaction with colleagues and customers in the Hospitality industry.
AQF - Australian Quality Framework
National Code - Training.gov.au
SITXCCS002A: Provide quality customer service, SITXCOM001C: Work with colleagues and customers
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