Coach others in job skills

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online (eLearner) resource: $30.00 Add To Cart
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Description

This course describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and to monitor the progress of colleagues until they are able to operate independently of the coach. This course covers the situation in workplaces where buddy systems and informal on-the-job training are extremely common.

This unit applies to all tourism, hospitality and event sectors. It applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.

Classifications

Industry Classification Scheme
Hospitality

National Code - Training.gov.au
SITXHRM001: Coach others in job skills

Copyright Description

Copyright © 2017 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-1538

ISBN: 978-1-74282-248-8

TAFEshop Catalogue: PM15.1049

TAFEshop Catalogue: 687

TAFE SA

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Source and use information on the hospitality industry

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This knowledge underpins effective performance in the hospitality industry. The information in this course supports a key function for all people working in the hospitality industry. It focusses on the ability to collect and interpret general industry information. It covers the initial and ongoing development of a person's required knowledge base.

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Interact with customers

This course applies to all tourism, travel, hospitality and event sectors. The unit applies to customer service personnel who operate under close supervision and with guidance from others. They provide routine customer service and would not be expected to respond to complex customer requests or complaints.

This includes volunteers in visitor information centres, housekeeping attendants, assistants in Indigenous cultural centres, assistant Indigenous guides, office assistants and receptionists for tour operators and retail travel agencies, retail sales assistants and ride attendants at attractions.

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Operate a Bar

This course describes the performance outcomes, skills and knowledge required to prepare a bar for service, take drink orders, prepare and serve alcoholic and non-alcoholic beverages and close the bar down. Customer service and selling skills are found in other courses.

This course applies to any hospitality organisation which operates a bar including hotels, restaurants, clubs, cafes, and wineries. The course applies to bar attendants who operate with some level of independence and under limited supervision.

This course requires you to be working in hospitality venue with bar facilities of a suitable standard, Eg: Public Bar, Tavern, Nightclub or similar. 

online (eLearner) resource$30.00