Utilise Specialist Communication Skills to Build Strong Relationships (Community Services)

Pricing

20.00AUDIn Stock
Learner Guide: $20.00 Add To Cart
Preview
  • PDF thumbnail

Description

On completion of this unit students will be able to Identify Appropriate Communication Strategies to meet the Needs of Clients and Colleagues and Build Strong Relationships, Conduct Effective Communication with Clients or Staff, Contribute to the Development of Effective Communication Strategies, Represent the Organisation to a Range of Groups, Apply Specific Communication Techniques to Assist in Resolving Conflict and Implement Mechanisms that Facilitate Group Discussion.

Classifications

AQF - Australian Quality Framework
Certificate IV, Diploma

Industry Classification Scheme
Community Care and Welfare

National Code - Training.gov.au
CHCCOM3C: Utilise specialist communication skills to build strong relationships

Copyright Description

Copyright © 2017 TAFE SA, Government of South Australia. All rights reserved. Terms and conditions apply.

Catalogue Item

TAFEshop Identifier: TAFESA-150

TAFEshop Catalogue: 03.161.5861

ISBN: 978-1-86506-640-0

TAFE SA

Related Resources


Employment Services - Boards and management (Cluster F)

This learner resource represents a cluster of two competencies: 'Work effectively with the board of an organisation' and 'Manage meetings'. By combining the two competencies we are better able to maintain a fluency and remove any overlap between the two competencies. Boards of management/management committees are a key feature of most community based organisations and of many other organisations. Any organisation wishing to become a legal identity under the Incorporation Act/Associations Act must have a Board of management/management committee. In most cases the board members are volunteers, giving of their time to support and promote an organisation. People volunteer for roles for many reasons, as do board members.

Learner Guide$29.75

Work Within a Legal and Ethical Framework (Community Services)

On completion of this unit students will be able to Demonstrate an Understanding of Legislation and Common Law relevant to Work Role, Follow the Organisation's Policies and Practices, Work Ethically and Recognise and Respond when the Clients' Rights and Interests are not being protected.

Learner Guide$20.00

Employment Services - Developing strategic partnerships (Cluster C)

This learner resource represents a cluster of four competencies: • Develop new networks • Work with other services • Manage a service delivery in a purchaser/provider relationship with government • Develop a tender submission.  A range of related issues and concepts are discussed in this resource, all of which orient towards effective work with other services – including  developing/extending networks, accessing appropriate points of referral or cultivating strategic partnerships with government. A cluster approach is used as a way of better organising our thinking (and by extension, the ‘internal architecture’ of this learning resource). Through clustering competencies, we are able to present information in a manner that avoids duplication and offers the opportunity for a more holistic assessment process.

Learner Guide + CD$29.75