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Certificate I in Retail - Book 1: An Introduction to the Retail Industry

AQF: Certificate I
Industry: Retail Industry
National Code: None specified
Retailing is about all the activities to do with the sale of goods and services to consumers. Careers range from serving customers to managing staff.  You could find yourself working in city fashion boutique, a suburban liquor outlet or a service station hundreds of kilometres up a highway.
Learner Guide: $39.00 Add To Cart
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Certificate II in Retail - Book 2: Working with Stock

AQF: Certificate II
Industry: Retail Industry
National Code: None specified
This resource covers the following competencies: Store security, theft, security systems and equipment, stock control and management, legislation and policies, merchandising and marketing, sorting merchandise, signage, maintaining displays, misleading and deceptive conduct, creating a display, point of sale (POS) procedures, store opening procedures, documentation used at point of sale, change, clearing the register, handling delays at the POS area, delivery methods, special orders, transaction errors, refunds, lay-by, wrapping and packaging, balancing a POS terminal, handling takings and reconciliation.
Learner Guide: $38.00 Add To Cart
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Certificate II in Retail - Book 3: Working with Customers

AQF: Certificate II
Industry: Retail Industry
National Code: None specified
Whatever a customer's reason for visiting a store, they want to buy the product that best suits their needs at the best possible price. You will need to know your products, be able to match a particular product to their needs by selling the features and benefits, close the sale and look for opportunities to offer other products to complement the sale. You will need to gain knowledge about the product range in your store so that you can provide the right advice to customers and answer any questions they might have.
Learner Guide: $33.00 Add To Cart
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