Hospitality & Tourism

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21 records total

Clean and tidy bar areas

Industry: Hospitality
National Code: SITHFAB101
ISBN:978-1-74282-233-4
This unit describes the performance outcomes, skills and knowledge required to clean bars and public areas, clear and clean glasses and to safely dispose of waste.

This unit applies to any hospitality organisation which operates a bar including hotels, restaurants, clubs, cafes, and wineries. It applies to people who work with very little independence and under close supervision including those commonly known as "bar useful". It can also apply to bar attendants. 
online (eLearner) resource: $30.00 Add To Cart
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Coach others in job skills

Industry: Hospitality
National Code: SITXHRM001
ISBN:978-1-74282-248-8
This course describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and to monitor the progress of colleagues until they are able to operate independently of the coach. This course covers the situation in workplaces where buddy systems and informal on-the-job training are extremely common.

This unit applies to all tourism, hospitality and event sectors. It applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.
online (eLearner) resource: $30.00 Add To Cart
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Interact with customers

Industry: Hospitality
National Code: SITXCCS003
ISBN:978-1-74282-243-3
This course applies to all tourism, travel, hospitality and event sectors. The unit applies to customer service personnel who operate under close supervision and with guidance from others. They provide routine customer service and would not be expected to respond to complex customer requests or complaints.

This includes volunteers in visitor information centres, housekeeping attendants, assistants in Indigenous cultural centres, assistant Indigenous guides, office assistants and receptionists for tour operators and retail travel agencies, retail sales assistants and ride attendants at attractions.
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Operate a Bar

Industry: Hospitality
National Code: SITHFAB003
ISBN:978-1-74282-235-8
This course describes the performance outcomes, skills and knowledge required to prepare a bar for service, take drink orders, prepare and serve alcoholic and non-alcoholic beverages and close the bar down. Customer service and selling skills are found in other courses.

This course applies to any hospitality organisation which operates a bar including hotels, restaurants, clubs, cafes, and wineries. The course applies to bar attendants who operate with some level of independence and under limited supervision.

This course requires you to be working in hospitality venue with bar facilities of a suitable standard, Eg: Public Bar, Tavern, Nightclub or similar. 
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Participate in safe work practices

Industry: Hospitality
National Code: SITXWHS001
This course will provide you with the skills, knowledge and attitudes required to follow predetermined health, safety and security procedures. You are required to have the ability to incorporate safe work practices into all workplace activities and to participate in the organisation’s OHS management practices.

Following health, safety and security procedures is a fundamental workplace skill for those working within the service industries and applies to the full range of industry sectors and environments. Frontline operational personnel who work under close supervision and guidance from others are involved in applying safe work practices during the normal course of their daily activities.

OHS legislation in all Australian States and Territories imposes obligations on employees to participate in the management of their own health and safety and that of their colleagues and anyone else in the workplace. You have a duty to cooperate with your employer’s initiatives to ensure safety at work.
Online (eLearner) resource: $30.00 Add To Cart
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Prepare and Present Sandwiches

AQF: Certificate II
Industry: Hospitality
National Code: SITHCCC007A
This resource, either printed or Online (eLearner) option, describes the performance outcomes, skills and knowledge required to prepare and present a variety of sandwiches in a commercial kitchen or catering operation.

Sandwiches may be classical or modern, hot or cold, of varying cultural and ethnic origins and use a variety of fillings and types of bread. Sandwiches may be pre-prepared or made on demand according to customer requests. Preparation, presentation and storage potential of sandwiches will depend on bread types and fillings.

Applies to those working in hospitality and catering enterprises where sandwiches are prepared and served such as restaurants, cafes, cafeterias and other catering operations.

This title is available as both a printed Learner Guide or as a Online-based (eLearner) option.
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Prepare and Serve Cocktails

Industry: Hospitality
National Code: SITHFAB010
ISBN:978-1-74282-239-6
This course describes the performance outcomes, skills and knowledge required to prepare and serve a range of organisational and traditional specific cocktails. It requires the ability to promote, prepare and present attractive cocktails and experiment with ideas to develop new cocktail recipes.

This course applies to any hospitality organisation which operates a cocktail bar including hotels, restaurants and clubs. The preparation of cocktails is a high order technical bar attendant skill used by experienced beverage attendants who operate independently or with limited guidance from others.

Undertaking this course will require a fully equipped bar suitable to produce a range of cocktails to a high standard.
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Prepare and serve espresso coffee

Industry: Hospitality
National Code: SITHFAB005
ISBN:978-1-74282-237-2
This course outlines the performance outcomes, skills and knowledge required to extract and serve espresso coffee beverages using commercial espresso machines. It requires the ability to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines. Complex repairs of equipment would be referred to specialist service technicians.

This course applies to any hospitality organisation which serves espresso coffee beverages including cafes, restaurants, bars, clubs, function and event venues. It applies to espresso machine operators who operate with some level of independence and under limited supervision.

Preparation of coffee beverages using other methods is covered in “Prepare and serve non-alcoholic beverages”.
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