Hospitality & Tourism

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6 records total

Participate in safe work practices

AQF: Certificate III
Industry: Tourism
National Code: SITXWHS001
ISBN:978-1-74282-188-7
The unit incorporates the requirement for all employees, under state and territory Occupational Health and Safety (OHS) or Work Health and Safety (WHS) legislation, to participate in the management of their own health and safety, that of their colleagues and anyone else in the workplace. They must cooperate with their employer and follow practices to ensure safety at work.
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Process financial transactions

AQF: Certificate III
Industry: Tourism
National Code: SITXFIN001
ISBN:978-1-74282-187-0
This unit provides the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services and to reconcile takings at the end of the service period or day.
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Provide service to customers

AQF: Certificate III
Industry: Tourism
National Code: SITXCCS006
ISBN:978-1-74282-186-3
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.
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Provide visitor information

AQF: Certificate III
Industry: Tourism
National Code: SITXCCS201
ISBN:978-1-74282-189-4
It Unit applies to frontline service personnel who routinely respond to visitor requests for general local area information. They may be working independently or with guidance from others in restaurants, hotels, wineries, attractions, entertainment venues, tour operations, visitor information centres and at tour desks.
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Show social and cultural sensitivity

AQF: Certificate III
Industry: Tourism
National Code: SITXCOM002
ISBN:978-1-74282-184-9
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and address cross-cultural misunderstandings.
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Source and use information on the Tourism and Travel Industry

AQF: Certificate III
Industry: Tourism
National Code: SITTIND201
ISBN:978-1-74282-185-6
This unit applies to all tourism sectors and many people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other individual units. This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information.
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